How to Recover GST Portal Credentials Registered by an Accountant/CA

If an accountant or consultant has registered your GST portal account using their own email ID and mobile number, it can be challenging to regain control of your account. Here’s how you can recover your credentials:

LOGIN RECOVERY FROM CA

1. Contact the Accountant/CA

  • Request the login ID and password directly from the individual who registered the account.
  • If they refuse, explain the importance of having direct access for legal and operational reasons.

2. File a Complaint

  • Approach the GST Helpdesk:
    • Call the GST portal helpline at 1800-103-4786 or email them at helpdesk@gst.gov.in to report the issue. Provide proof of ownership of the GSTIN.
  • File a Grievance Online:
    • Log in to the GST portal (if possible) and file a grievance under the “User Services” section. Attach supporting documents like GST registration proof, business ownership details, and any correspondence with the accountant.

3. Request Changes via Jurisdictional Officer

  • Visit your GST jurisdictional office with the following:
    • GSTIN details
    • Proof of ownership (e.g., business registration certificate, PAN)
    • A formal letter requesting a change of email and mobile details.
  • Once verified, the officer may approve the update on the GST portal.

4. Initiate Password Reset

  • Navigate to the GST Portal Login Page.
  • Select “Forgot Password.”
  • If the email/mobile number is inaccessible, request the jurisdictional officer to reset the email and mobile details first. Once updated, repeat the process to reset the password.

5. Alternative Legal Action

  • If your consultant refuses to cooperate and the issue persists, consult a legal expert to issue a formal notice. Persistent non-compliance may lead to legal consequences for the consultant.

Tips to Avoid This Issue in the Future:

  • Always register your GST account with your own email ID and mobile number.
  • Regularly update contact details in the GST portal under “Profile Settings.”
  • Change your password periodically to prevent unauthorized access.

By following these steps, you can reclaim control over your GST account, ensuring security and compliance.